A recent breach of a customer support platform has exposed sensitive data of Hims & Hers customers, a major telehealth company in the US. The incident occurred when hackers gained unauthorized access to the company's support ticket system, compromising personal information. As a result, Hims & Hers is notifying affected customers, emphasizing the potential risks associated with outsourcing customer support to third-party platforms. The breach highlights the vulnerabilities of such platforms, which can become entry points for malicious actors. The incident is particularly concerning given the sensitive nature of healthcare data, which is highly sought after by hackers. The breach of Hims & Hers' customer support platform serves as a reminder of the importance of robust security measures, especially for companies handling sensitive customer information, so what matters most to practitioners is the need to reevaluate their outsourcing strategies and ensure that third-party vendors adhere to stringent security standards1.